Friday, September 05, 2008

Leadership lessons from Chef Ramsay

There are a few things I'm continually shocked by when we settle in to watch Kitchen Nightmares with celebrity chef Gordon Ramsey.

First, is that when you set your TiVo, you get the Fox version - filmed in America for American audiences - and the BBC's original version and the differences are night and day. While Americans know the chef as a foulmouthed bully who has a thesaurus of scatological terms to describe the food people prepare, the British version is a different picture.

Instead of the usual bombastic entrances, punctuated with vomiting and belittling of the waitstaff, Ramsey enters the UK's hard luck cases and almost immediately begins the hand holding and sympathetic looks. It's very different and makes me shake my head at what American audiences either demand or have responded to in the past.

Second, is that amongst the drama, he has a pretty firm grasp of leadership skills and different approaches to problems with his staff. After countless hours spent in leadership retreats, seminars and training sessions, you start to see some of the usual suspects appear in his shows.

Ramsey employs a bit of verbal slight of hand in dismissing groups from the small meetings that take place mid-show with a quick, simple, "Yes?" It's positive, short and doesn't leave a lot of room for further discussion.

Ramsey will offer a rapid fire checklist of tasks (or sometimes wholesale changes that the owners may not be on board with) to rock people back and then shove them into action with that "Yes?" It's really pretty interesting to watch once you see what he's doing.

A new one I caught last night in the follow up show - where he returned to the restaurants from last season - is his urging that his newest protegees, "don't stop." It's a little thing, but it goes a long way from his position as a giant in the celebrity chef game.

It's nothing that will change your world view, but I'm betting somewhere in his home, Chef Ramsey has a dog eared copy of a book on how to motivate and inspire his troops. It actually makes me like the guy a little more.

Being a screaming loon can only make you so interesting.

No comments: